Hezz provides software tools designed to help gyms and fitness clubs manage their operations.

Depending on your role and permissions, the Service may allow you to manage:

• Gym and business information
• Members
• Staff
• Memberships and subscriptions
• Attendance
• Training programs
• Classes and bookings
• Payments and financial records
• Salaries, bonuses, and deductions
• Reports
• Announcements
• Notifications
• Other gym-management activities
• Gym operations and related tasks

Hezz is a software platform. It does not operate your gym or make business decisions on your behalf.

You must have the legal capacity to enter into these Terms under applicable law.

If you are using Hezz on behalf of a gym, fitness club, company, or other organization, you represent that you have the authority to accept these Terms on behalf of that organization.

Certain features require you to create an account.

You are responsible for:

• Providing accurate information
• Keeping your account information current
• Maintaining the confidentiality of your login credentials
• Protecting access to your account
• All activity occurring through your account, subject to applicable law

You should notify us promptly if you believe your account has been accessed without authorization.

You must not share, sell, transfer, or otherwise provide your account credentials to unauthorized persons.

Hezz supports multiple roles within a gym, including Owner, Manager, Accountant, Captain, Receptionist, Cleaner, and Member.

The gym or its authorized administrators are responsible for assigning roles and permissions appropriately.

You are responsible for ensuring that users receive only the access they require for their responsibilities.

Hezz may use role-based permissions to limit access to certain information and features.

Information entered into Hezz by a gym or its authorized users may include member information, attendance records, training information, financial records, and other business information ("Gym Data").

As between the gym and Hezz, the gym retains its rights in its Gym Data, subject to the rights necessary for Hezz to provide and operate the Service.

You represent that you have the necessary rights and permissions to provide information to Hezz and to use that information through the Service.

You are responsible for ensuring that your collection and use of member and staff information complies with applicable laws and regulations.

You agree not to:

• Use Hezz for unlawful purposes
• Attempt to gain unauthorized access to another account, gym, or system
• Circumvent or interfere with security features
• Upload malicious software or harmful code
• Reverse engineer or attempt to extract the source code of the Service except where expressly permitted by law
• Copy, resell, lease, or redistribute the Service without authorization
• Use the Service to violate another person's rights
• Abuse, disrupt, or interfere with the operation of the Service
• Attempt to access data belonging to another gym

You are responsible for all activity carried out through your account.

Hezz may offer a 7-day free trial.

No credit card is required to begin the trial unless otherwise stated at the time of registration.

The trial is provided so that you can evaluate the Service before purchasing a license.

Unless otherwise stated, trial access does not create a right to continued free use after the trial period ends.

We may modify, suspend, or discontinue trial availability at any time.

A Hezz license is offered at:

After the first year, continued use requires:

The applicable prices are those displayed at the time of purchase unless otherwise agreed in writing.

The license grants the customer the right to use the Hezz Service subject to these Terms. It does not transfer ownership of Hezz software, source code, trademarks, or intellectual property.

Applicable license and renewal fees must be paid through the payment or activation method made available by Hezz.

The annual renewal fee is required to continue access after the applicable license period.

Unless otherwise stated, fees are non-refundable except where required by applicable law or expressly provided by our refund policy.

If payment or renewal is not completed when required, access to some or all features of the Service may be suspended.

We aim to keep Hezz available and reliable, but we do not guarantee that the Service will always be uninterrupted, error-free, or available at every moment.

Service availability may be affected by:

• Maintenance
• Updates
• Technical failures
• Internet or telecommunications problems
• Third-party services
• Security incidents
• Events outside our reasonable control

We may temporarily suspend portions of the Service when necessary to maintain, secure, or improve the platform.

We may modify, improve, update, or discontinue features of Hezz from time to time.

Features may change as the platform develops.

We may also update these Terms when necessary.

If we make material changes, we may provide notice through the Service, website, email, or another reasonable method.

Your continued use of Hezz after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

Hezz, LiveSwift, and their associated software, designs, interfaces, trademarks, logos, documentation, and other materials are owned by or licensed to the relevant rights holder.

Except for the limited right to use the Service under these Terms, no ownership rights are transferred to you.

You may not reproduce, modify, distribute, sell, or create derivative works from Hezz or its underlying technology without authorization, except where permitted by applicable law.

Hezz may interact with or depend on third-party services, platforms, infrastructure, operating systems, app stores, notification services, or other technologies.

We are not responsible for third-party services that are outside our control.

Your use of third-party services may also be subject to their own terms and policies.

Hezz provides tools for recording and managing financial information such as revenue, expenses, salaries, bonuses, deductions, and reports.

Hezz does not provide accounting, tax, financial, or legal advice.

You are responsible for verifying your financial records and ensuring that your business complies with applicable accounting, tax, employment, and other legal requirements.

Hezz allows gyms and trainers to create and manage training programs.

Training information provided through Hezz is managed by the gym and its authorized staff.

Hezz does not provide medical advice, diagnosis, or treatment.

Gyms and trainers are responsible for ensuring that training programs are appropriate for their members and that they obtain any necessary consent or professional advice.

You may stop using the Service at any time.

We may suspend or terminate access where:

• You materially violate these Terms
• Your use creates a security or legal risk
• Required payments are not made
• Your account is used for unlawful or abusive activity
• We are required to do so by law
• The Service is discontinued

Where appropriate and reasonably possible, we may provide notice and an opportunity to resolve the issue before termination.

When access ends, you may lose access to the Service and associated features.

Where applicable, we may provide a reasonable opportunity to retrieve available data before permanent deletion, subject to technical, legal, and security requirements.

Certain provisions of these Terms may continue after termination, including provisions concerning intellectual property, acceptable use, disclaimers, limitations of liability, and dispute resolution.

To the maximum extent permitted by applicable law, Hezz is provided on an "as available" and "as is" basis.

We do not guarantee that the Service will meet every specific business requirement, operate without interruption, or be completely free from errors.

You are responsible for evaluating whether Hezz is suitable for your business.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, Hezz and its owners, affiliates, employees, contractors, and service providers will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.

Where permitted by law, our total liability relating to the Service will be limited to the amount paid by you for the Service during the applicable period preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Hezz, LiveSwift, and their relevant owners, affiliates, employees, and service providers from claims, damages, liabilities, and expenses arising from:

• Your unlawful use of the Service
• Your violation of these Terms
• Your violation of another person's rights
• Information or content you submit through the Service
• Your failure to obtain required permissions or consents

If you have questions about these Terms, please contact us through the contact information provided on the Hezz website.

These Terms, together with any applicable policies or agreements expressly referenced by them, constitute the agreement between you and Hezz concerning your use of the Service.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Hezz

Gym Management, Powered by LiveSwift

Last Updated: 11 September, 2026

Hezz is a gym and fitness club management platform powered by LiveSwift.

For the purposes of this Privacy Policy, references to "Hezz," "we," "us," or "our" refer to the entity responsible for operating the Hezz Service.

For privacy questions, use the contact details on the Hezz website.

Depending on how you use Hezz, we may collect or process different categories of information.

We may use information to:

• Provide and operate Hezz
• Create and manage accounts
• Authenticate users
• Apply role-based access controls
• Manage gym operations
• Process and display member information
• Record attendance
• Support training programs
• Manage classes and bookings
• Provide notifications
• Generate reports
• Provide customer support
• Maintain platform security
• Detect and prevent abuse
• Troubleshoot technical issues
• Improve the Service
• Communicate important service information
• Process licensing and renewals
• Comply with legal obligations
• Protect users and the platform

We use information only for legitimate purposes related to providing, securing, maintaining, and improving the Service, or as otherwise permitted or required by applicable law.

Hezz is designed so that each gym operates as a separate business environment.

Gym Data is logically separated so that users from one gym are not authorized to access another gym's information.

Gym administrators are responsible for determining what information they enter into Hezz and how they use that information.

If you are a gym administrator, you are responsible for:

• Providing appropriate privacy notices to your members and staff
• Obtaining required permissions or consent where applicable
• Using member information lawfully
• Assigning appropriate user roles
• Protecting account credentials
• Responding to member requests where required by applicable law

Hezz uses role-based access controls to help limit access to information.

Different roles may have different permissions.

For example, a member may access their own membership and training information, while an accountant may have access to financial information required for their role.

Gym administrators are responsible for assigning roles appropriately.

Each gym's business environment is designed to remain separate from other gyms using the platform.

Your gym's members, staff, attendance, financial information, and other business information are not intended to be visible to unrelated gyms.

We use technical and organizational measures designed to help protect information from unauthorized access.

We take reasonable technical and organizational measures to protect information processed through Hezz.

These measures may include:

• Secure authentication
• Access controls
• Role-based permissions
• Data isolation
• Security monitoring
• System safeguards
• Secure transmission where supported

However, no internet-based service can guarantee absolute security.

You are also responsible for protecting your account credentials and controlling access to your devices.

Passwords and authentication credentials should be kept confidential.

You should never intentionally share your password with another person.

If you believe your account has been compromised, contact us as soon as reasonably possible.

We may take security measures including password resets, account restrictions, or temporary suspension when necessary to protect users and the Service.

Hezz may send service-related notifications such as:

• Membership expiry reminders
• Class reminders
• Attendance-related notifications
• Absence nudges
• Gym announcements
• Account notifications
• Security notifications

The content and language of notifications may depend on the user's settings and the information provided by the gym.

Hezz supports English, Arabic, and Kurdish (Sorani), including right-to-left functionality.

A user's language preference may be stored so that the Service and relevant notifications can be presented in the selected language.

Hezz may process or store information related to gym memberships, payments, revenue, expenses, salaries, and other financial records entered by authorized users.

Where payment processing is handled by a third-party provider, that provider may independently process payment information under its own privacy policy and terms.

Hezz does not require a card processor for the core license activation model where an alternative activation or payment process is provided.

Users should avoid entering sensitive payment-card information into fields that are not specifically designed to collect it.

The Hezz website or web application may use cookies or similar technologies where necessary for functions such as:

Such as:

• Authentication
• Security
• Session management
• Preferences
• Analytics
• Improving the Service

Where legally required, we will provide appropriate choices or notices regarding non-essential cookies.

We may use trusted third-party providers to help operate Hezz. These providers may support areas such as:

Such as:

• Cloud hosting
• Authentication
• Notifications
• Analytics
• Infrastructure
• Customer support
• Security
• Payment or licensing services

Service providers may access information only as necessary to perform services on our behalf and subject to appropriate contractual or legal protections where required.

We retain information for as long as reasonably necessary to provide the Service, maintain business and security records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on:

• The type of information
• The purpose for which it was collected
• Whether the account remains active
• Legal requirements
• Security requirements
• Business and operational needs

When information is no longer required, we may delete or anonymize it in accordance with our retention practices.

Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information. These may include the right to:

The right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information
• Request restriction of certain processing
• Object to certain processing
• Request a copy of certain information
• Withdraw consent where processing is based on consent

These rights are subject to applicable legal limitations.

If you are a member of a gym using Hezz, some requests may need to be directed to the gym that controls your information because that gym may determine how your information is collected and used.

Hezz is designed primarily for gyms and fitness businesses.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

Gyms are responsible for ensuring that their use of Hezz involving minors complies with applicable laws, consent requirements, and their own policies.

Depending on where Hezz and its service providers operate, information may be processed or stored in countries other than the country where you live.

Where applicable law requires safeguards for international transfers, we will use appropriate legal and technical measures.

If Hezz or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

Where legally required, appropriate notice will be provided.

We may update this Privacy Policy from time to time.

When we make changes, we may update the "Last Updated" date and, where appropriate, provide additional notice.

We encourage users to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us using the contact information on the Hezz website.

If you operate a gym using Hezz, remember that you may be responsible for:

Responsible for:

• Informing members about your use of Hezz
• Providing any required privacy notices
• Obtaining legally required consent
• Ensuring your collection of member information is lawful
• Maintaining accurate information
• Assigning appropriate staff permissions
• Responding to member privacy requests when required

Hezz provides the technology to help manage your gym. It does not replace your legal responsibilities as a business.

Hezz

Gym Management, Powered by LiveSwift

Last Updated: 11 September, 2026